The Commerce Department said on Monday it had launched a COVID-19 helpline to help resolve issues for exporters and importers related to international trade such as customs clearance delays and banking issues.
The General Directorate of Foreign Trade (DGFT), a branch of the ministry, has taken this initiative to monitor the state of exports and imports, and the difficulties encountered by trade players in the face of the surge in COVID-19 cases.
“The DGFT has therefore set up a ‘COVID-19 Helpdesk’ to support and seek appropriate solutions to problems related to international trade,” the ministry said.
He added that the help desk would look into issues related to import and export licensing, customs clearance delays and associated complexities, import / export documentation and banking matters.
“The Helpdesk would also collect and collate trade-related issues regarding other central and state government ministries / departments / agencies and coordinate to seek their support and provide an eventual solution,” he said.
Stakeholders can submit information on the DGFT website on their issues for which support is required.
“The status of resolutions and comments can be tracked using the status tracker under DGFT helpdesks. Emails and text messages would also be sent as the status of these tickets is updated, ”the ministry said.